HVAC Field Service Software for Dispatch, Maintenance & Proof of Service
ZentiKO is field service software for HVAC teams: dispatch the nearest qualified technician from a live map, generate recurring maintenance visits years ahead, and close every job with timestamped photos, readings and a customer signature.
Challenges We Solve for HVAC Field Service Software
Emergency Callouts Break the Day
A no-heat callout lands and the whole schedule shifts. The dispatch Gantt sits beside a live GPS map, so you can see who is closest, who holds the right skill, and re-assign in seconds.
Recurring Maintenance Contracts
Quarterly and annual service agreements are the backbone of HVAC revenue and the easiest thing to let slip. Recurring series generate visits up to three years ahead, so a contract is scheduled the day it is signed.
The Right Technician for the Unit
Chillers, heat pumps, VRF and split systems need different competencies and certifications. A skills catalogue on each task type means dispatch only offers technicians qualified for that unit.
Readings and Evidence from Site
Pressures, temperatures, refrigerant charge and a plate serial all have to come back from site. Task types carry 19 custom field types plus camera-powered inputs — barcode, QR and serial capture straight from the phone.
Proving the Technician Was There
Service agreements are billed on visits that have to be defensible. A configurable arrival radius auto-detects arrival and departure at each site, giving a tamper-proof log without asking anyone to remember to clock in.
Drive Time Between Jobs
HVAC work is spread across a region and travel eats the working day. Route optimization orders each technician's stops for the shortest drive time — proposed to the dispatcher, never applied behind their back.
Features Built for HVAC Field Service Software
HVAC Job Types
A task type per job kind — installation, commissioning, planned maintenance, emergency callout, warranty visit — each with its own workflow states, required skills, custom fields and default duration.
Live Dispatch Board & Map
Technicians on a Gantt timeline beside a live GPS map, in 1/3/5/7-day views. Assign by proximity and skill, and watch the day unfold as check-ins land.
Recurring Maintenance Series
Build a service agreement once and generate its visits up to three years ahead. Planned maintenance stops depending on anyone remembering it.
Arrival Detection
A per-task arrival radius detects when a technician reaches and leaves a site, timestamping both — the evidence a maintenance contract needs.
Readings, Photos & Signatures
19 custom field types capture pressures, temperatures and readings; the camera captures barcodes, QR codes, serials and plate data; the customer signs on the phone before the technician leaves.
Route Optimization
Order every technician's route for the shortest drive time across a day of scattered calls. The optimizer proposes; the dispatcher decides.
Skills & Certifications
A skills catalogue tied to task-type requirements, so a job that needs an F-Gas qualified engineer is only ever offered to one.
Utilization Analytics
Work, travel and idle time per technician, average jobs per day and SLA breaches — the numbers that show whether another van is justified.
“Planned maintenance used to live in a spreadsheet and we lost visits every quarter. Recurring series put three years of contract work on the board the day it is signed, and arrival detection ended the arguments about whether we turned up.”
Frequently Asked Questions
Still unsure? Talk to our team — we answer within one business day.
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