Dispatch the work. Prove it was done.
ZentiKO is a workforce management platform for companies with people in the field — dispatch the work, optimize the routes, run the shifts, track the time, and prove it was done.
Eight things ZentiKO does for you
Dispatch the work, optimize the routes, run the shifts, track the time — and prove it was done.
Smart dispatch board
A drag-and-drop Gantt of every agent and team, with live capacity and instant assignment.
Route optimization
The optimal plan for many tasks across many agents in seconds. You review it, you approve it.
Fully custom work orders
19 field types, your own workflows and your own terminology. No two businesses are alike.
Self-serve team pools
Publish work to a team and let agents claim it themselves. Dispatch without the dispatcher.
Shifts & rosters
Split shifts, rotations and patterns applied across a month, published to every phone.
Time & attendance
Mobile check-in with GPS and arrival radius, or a shared kiosk tablet at the office.
Zara, the AI assistant
Ask "who is available right now?" or "what is at risk today?" in plain language.
Proof of work
Photos, signatures, scans, timestamps and a full audit trail on every single job.
The dispatch board
A Gantt-style timeline of team-pool lanes above agent lanes, day by day. Unclaimed work waits in the pool until someone takes it; drag a job onto an agent and see their utilisation update as you do it — including a warning if that person is not checked in or is on approved leave.
- Drag-and-drop assignment with live capacity feedback
- Utilisation, free capacity and over-capacity indicators
- Overdue and backlog aggregates across days
- Scoped by team so each dispatcher sees their own operation
Route optimization that shows its working
Optimize many tasks across many agents at once — not just one route. It respects skills, time windows, shift hours, priorities and approved leave, and starts each agent from their live GPS, an office, a shared vehicle or a dropped pin.
- Many tasks across many agents in one pass
- Open routes or return-to-base
- Propose-only — review on a map, then apply in one click
- Explains every task it could not place, and why
Work orders shaped like your business
Define the states a job moves through and the fields it carries: 19 field types from photo, selfie and signature to materials used, repeatable collections and a linked fleet vehicle. Barcode, QR, VIN and licence-plate capture come from the camera.
- 19 custom field types and your own workflow states
- Recurring series generated up to 3 years ahead
- Bulk import from CSV and Excel, with bulk delete and restore
- Full status, presence and change history on every task
Built for the field, not the desk
Agents open a personal queue ordered by day with the urgent work first, claim jobs from a team pool with one tap, and work guided forms with camera, scanner and signature capture. Check-in, rosters, leave and consents live in the same app.
- Personal queue and one-tap pool claim
- Guided custom-field forms with camera and scanner
- Check-in / check-out with GPS and arrival radius
- Push notifications for every assignment and pool offer
Proof on every job
The agent works a guided form, not a free-text note: tick off what was actually done, attach the photos, capture the customer signature, then close the job. Nothing can be marked complete with a required field still empty.
- Checklists, photo capture and signature as first-class fields
- Required fields enforced before a job can be closed
- Priority, status and the full date trail on every task
- Leave requests live in the same app, with their approval state visible
The system proposes. You decide.
Nothing reaches your team behind your back. The optimizer proposes a plan you review on a map. Assignment warnings advise before you commit. Rosters go out as drafts until you publish them.
Proposes, never applies
Review the plan on a map and a per-agent timeline, then apply it in one click — or not at all.
Advise, never block
Assigning someone who is not checked in or is on approved leave raises a flag before you commit.
Draft until you publish
Shift patterns sit in draft while you review them. Nothing reaches a phone by accident.
The complete feature list
Fourteen areas of the product, in full. Everything below ships today — no roadmap items, no asterisks.
Work orders & task management
- Task types with custom workflows — you define the states a job moves through
- 19 custom field types: text, number, date, dropdown, checklist, photo, selfie, signature, address, client, office, repeatable collections, materials used and linked fleet vehicle
- Camera-powered inputs: barcode and QR scanning, VIN and licence-plate recognition
- Priorities (Low, Medium, High, Urgent) and due dates
- Recurring work — daily, weekly or monthly series generated up to 3 years ahead
- Bulk import from CSV and Excel, plus bulk delete and restore
- Smart title suggestions drawn from your own task history
- Recycle bin with one-click restore
- Full status history, presence history and change audit on every task
Dispatch board
- Gantt-style timeline of agent lanes and team lanes, day by day
- Drag-and-drop assignment with instant capacity feedback
- Live utilisation, free capacity and over-capacity indicators
- Smart assignment warnings — flags an agent who is not checked in or is on approved leave, before you commit
- Overdue and backlog aggregates across days
- Scoped by team so each dispatcher sees their own operation
Route optimization
- Optimizes many tasks across many agents at once — not just one route
- Respects skills, time windows, shift hours, priorities and approved leave
- Flexible start points: live GPS, an office, a shared vehicle or a dropped pin
- Open routes or return-to-base
- Propose-only — review on a map and a per-agent timeline, then apply in one click
- Explains every task it could not place, and why — no silent drops
Team pools
- Publish work to a pool instead of a person; members claim it themselves
- Claim, take over and release, with instant push notification when new work lands
- Visibility windows stop agents cherry-picking easy jobs months ahead
- Personal queue with manual reordering
Shifts & scheduling
- Reusable shift templates and rotation patterns (2-on/1-off, split shifts, siesta breaks)
- Apply a pattern to people across a whole month in one action
- Draft, review and publish workflow — nothing goes live by accident
- Per-person rosters agents read on their phone
- Working-hours definitions, dated overrides and public holidays
Time & attendance
- Mobile check-in and check-out with GPS and a configurable arrival radius
- Kiosk mode — a shared tablet at the office with PIN entry and employee tiles
- Optional selfie, signature, comment and office confirmation on check-in
- Attendance dashboard, logs, shift sessions and total hours
- Manager corrections on behalf of an employee, with full revision history
- Agent location history and route breadcrumb
Leave & requests
- Agents submit leave and other requests from mobile
- Dispatcher requests screen — filter by type, status and overlapping dates, search by name, live status counts
- Approve or decline with attachments
- Automatic working-days calculation that respects the roster, overrides and holidays
Consents & acknowledgements
- Publish a policy, safety brief or document with attachments
- Send to individuals, groups or pools — recipients snapshotted at send time
- Track seen, acknowledged and declined, with an optional reason
- Push notifications and reminders
Clients, offices & skills
- Counterparty directory — your clients with contacts, phones and addresses, linkable to any task
- Offices and branches with locations, used for check-in and as route start points
- Skills catalogue per agent, feeding the optimizer’s matching
Reporting & analytics
- Task history analytics — rich filters, sorting and a summary strip with period-over-period deltas
- Export the full filtered set to XLSX or CSV
- Custom report catalogue, configurable per customer
- Scheduled email reports delivered automatically
- Work-hours and attendance reporting
Zara — AI assistant & MCP
- In-app AI chat: “Who is available right now?”, “What is at risk today?”, “How many hours did Ivan work last week?”
- Understands your own task types, field names and business vocabulary
- Reads availability, attendance, task volumes, at-risk work, work history, material totals, clients and offices
- MCP server — connect ZentiKO directly to Claude and other AI clients, including creating and drafting tasks
Mobile app for agents
- Personal queue ordered by day, with the urgent work first
- Team pool board with one-tap claim
- Guided custom-field forms with camera, scanner and signature capture
- Check-in and check-out, personal roster, leave requests and consents
- Push notifications for every assignment and pool offer
Administration & security
- Granular role-based permissions — 35+ workforce privileges and roles you author yourself
- User groups with access scoping
- JWT authentication plus Google and Apple single sign-on
- Strict multi-tenant isolation and entity-level change audit
- Per-company settings: SLA warning hours, arrival radius, visibility windows, assignment warnings, attendance rules
- Self-serve web checkout and subscription billing
Integrations
- Salesforce, SAP or any other system — we scope and build the connector with you
- FleetKO fleet tracking — link a vehicle to a task, see a vehicle’s active jobs, start routes from its live position
- Outbound webhooks for your own systems
- Push notifications (Firebase) and transactional email (SendGrid)
- Professional routing and geocoding engine under the hood
Frequently Asked Questions
Still unsure? Talk to our team — we answer within one business day.
Ready to see it on your own operation?
Start your 14-day free trial — no credit card required — or book a walkthrough with us.